Privacy Policy.
Clear data governance.

1. Information We Collect

When you submit an enquiry, request a technical consultation, or communicate with our team, we collect only the business contact details required to respond to your request:

• Full name and job title
• Work email address and optional telephone number
• Company or organisation name
• Project scope, technical area of interest, and message details you choose to share

2. How We Use Your Information

We use the information collected through our website and enquiry forms solely to:

• Respond to your project, product, or partnership enquiries within 24 business hours
• Prepare technical architecture recommendations, proposals, or statements of work
• Maintain communication records for active or prospective client engagements
• Comply with applicable Australian legal and regulatory obligations

We never sell, rent, or trade your personal information to third-party marketing lists.

3. Data Storage, Security & Cross-Border Disclosure

Enquiry submissions are transmitted over encrypted TLS connections and accessed only by authorised MetaDesign Solutions personnel in Australia and our dedicated global engineering leadership under strict confidentiality obligations.

Where technical specialists outside Australia assist in scoping your project, we ensure all handling aligns with APP 8 (Cross-border disclosure of personal information) and enterprise access controls.

4. Access, Correction & Privacy Enquiries

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request corrections, or ask for your contact details to be removed from our records at any time.

Privacy Officer

MetaDesign Solutions Australia

Office Address

Level 19, 10 Eagle Street, Brisbane QLD 4000, Australia

Email

sales@metadesignsolutions.com

Phone

+61 7 3132 2283